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Custom Specialties, Inc. has created this Privacy Policy to inform you of the information gathering practices and security for this Web site, customspecialties.net.
If you have questions or concerns regarding this statement, you should first contact our Customer Service Department by email or by phone at 1.877.469.1323.
Ordering from customspecialties.net
When you order from customspecialties.net, we need your name, company name, phone number, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. We do not use this data for any other purpose. We will not sell, rent, or give out this data to any other organization without your consent. (However, we will cooperate fully should a situation arise where we are required by law to provide information about a customer.)
Return Policy for customspecialties.net
To return goods, call customer service at 877-469-1323 for return procedures. No returns will be accepted without authorization. No returns after 30 days of order ship date. Prices are subject to change without notification.
Client Login on customspecialties.net
We require your name, company name, address, email address, telephone number, and how you heard about us to open an account for you. We also ask some additional optional questions to help us better serve you. This account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law to provide information about a customer.)
From time to time, we may contact you about sales, special offers and new site features. To cancel our free emails, you can respond to any promotional email we send you, placing "REMOVE" in your subject line to discontinue email service. You can also call us toll-free at 1.877.469.1323 and inform us that you want to unsubscribe to our email list.
Entering contests/sweepstakes
Whenever we run a contest or sweepstakes on our site, it will be accompanied with the rules of the contest/sweepstakes. We will also detail how the information gathered from you for entry into the contest/sweepstakes will be used. Additionally, we will post if this information will be shared with anyone, such as a third party sponsoring or managing the contest / sweepstakes.
Customer Feedback
You can always email us to give us any input, which we will use to improve our site. We only use this data to make improvements on our site. Except as provided in this privacy policy, this data is not shared with anyone in any way. You can also call us toll-free at 1.877.469.1323.
Security Policy
We use state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. Returning customers are prompted for their ID and password at "Client Login". New customers are required to setup an ID and password to make purchases. This password is for your protection.
Only CSI employees who require personal information to best serve our customers have access to your personal data. To ensure only necessary access, this data is password protected. All customspecialties.net employees with access to this data are trained on our security policy and practices.
Changes to Privacy Policy
We will notify all customers and account holders of policy changes via e-mail as they arise. These changes will also appear on this page.
Questions about our Policies
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email, or by phone toll-free at 1.877.469.1323.
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